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Technical Assistance

Need help logging into one of our online resources? Try one of these tutorial pages.

➤ Help with Libby (all WVDeli offerings are on Libby)
➤ Help with Hoopla 
➤ Help with Transparent Language

FAQS:

Library Card Questions:

Q: I don't have a Library Card. How can get one?

A: We are currently accepting online applications for temporary internet-only Library cards so patrons who don't already have a card can access our online collections. 

➤ Learn more about applying for a library card online.
➤ Fill out our online form to apply for a temporary internet-only OCPL library card. 

Q: I can't find my Library Card. What's my Library Card Number? 

A: If you've already registered for a library card with us, we have your number on file. In order to confirm your library card number, we'll need you to verify your contact information first. Once verified, we can email you your library card number.

➤ Send a request to have your library card emailed to you through our "Help, I'm Having Login Issues!" form

Q: A service is asking for my 10-digit library card number. My card has more than 10-digits.

A: If you had one of the yellow WV Northern Library Network (WVNLN) cards before you signed up to use the services at the Ohio County Public Library, we may have added your WVNLN library card number into our system, allowing you to use your WVNLN card at our Library. OCPL is an independent Library and uses a 10-digit card number. If you normally use your WVNLN card to check out materials at the Library, please contact us about getting a 10-digit library card number.

➤ Send a request to be issued a 10-digit library card number emailed to you through our "Help, I'm Having Login Issues!" form

PIN Questions:

Q: What's my PIN?

A: Your PIN is the first four letters of your last name, all in lowercase letters. If your last name is shorter than four letters, your PIN will be your last name, all in lowercase letters. 

Q: I tried entering the first four letters of my last name and it is not working. Why isn't it working? 

A: The PIN is case-sensitive. If you've entered your PIN in all lowercase letters and it is still not working, your PIN may need to be reset. 

➤ Send a request to have your PIN reset through our "Help, I'm Having Login Issues!" form

Username/Password Questions: 

Q: Is a username and password the same as my library card number and PIN?

A: No, your username and password are independent from your library card number and PIN. Your username is typically the email address you provide to an online service, though some services will ask you to create a unique username along with a password. 

Q: Why do I need a username and password? How do I get a username and password?

A: Some of our online resources require you to create an account before you can access their materials. Typically there will be a "Get Started" or "Register" button you can click and then the service will allow you to register by providing your email address and creating a password for that account. After you register, you will then be able to log in with the email and password you provided. Once you log in for the first time, you may then be asked to then find our library in their system (search for "Ohio County Public Library" or by zip code - 26003) and provide your library card number and PIN. 

Q: It's been a while since I last logged into a service and I can't remember my username. What's my username? 

A: Your username is generally the email address you used to sign up for a given online service. If you can't remember which email address you signed up with, there should be an option under "Forgot your password" to retrieve your username. 

Q: I can't remember my password. What do I do? 

A: Each service should provide a "Forgot your password?" link. Generally, when you click on this link, you will be asked to provide your email address. The service will send you an email with a link to a page where you may reset your password. Once you complete the password reset, you should be able to log into the service with your email address and the new password.

Have other questions or need further assistance? 

➤ Call the Library at 304-232-0244 during our operating hours. A reference assistant can help you log into your device or set up a new service to get you on your way to downloading the materials you want. Or...
➤ Send us your questions through our Ask A Librarian form.

LIBBY (smartphone/tablet)

Libby:

This video will help you get started with your library's Libby collection. We'll show you how to find the website, browse and borrow titles, and start reading. Start enjoying your library anywhere you go now!

SMARTPHONES AND TABLETS:

The free Libby app is the easiest way to get started with digital books, audiobooks, and magazines from the Library. Libby is available for Android, iOS, and in your browser at libbyapp.com

Get started with Libby to borrow digital materials from WVDeli on your smartphone or tablet:

STEP 1: Install the Libby app from your device's app store. 
Apple App Store | Google Play | Or, visit libbyapp.com in your Chrome, Firefox, Safari, or Edge (Chromium) browser.

STEP 2: In Libby, follow the prompts to find your library and sign in with a valid OCPL library card.

STEP 3: Browse our library's collection and borrow a title. Even though we are in a consortium, your selection will vary based on our choosing OCPL, since each library in the consortium chooses what titles and formats to offer in Libby and we reserve some selections for our patrons only.

STEP 4: Borrowed titles appear on your Shelf (Shelf icon ) and download to the app automatically when you're connected to Wi-Fi, so you can read them when you're offline. On your Shelf, tap loans (at the top of the screen). From there, you can:
— Tap Read With... to choose where you'd like to read the book (Kindle or Libby), then finish sending to Kindle (U.S. libraries only) or start reading in Libby.
— Tap Open in Libby to start reading or listening in the app.
— Tap Manage Loan to see options like Renew and Return.

If you need more help with Libby, please visit Libby Help or call the Library (304-232-0244) and ask to talk to a reference assistant. We will help you walk through the process. Happy reading!

HOOPLA

Hoopla digital partners with libraries to provide online and mobile access to eBooks, audiobooks, comics, music, movies, and TV. With hoopla and a valid library card, patrons can borrow, instantly stream, and download dynamic content via hoopla’s mobile app (Android  |  iOS ) or www.hoopladigital.com. 

Before you are able to borrow, you will need to create a hoopla account. Once you are signed in, you can borrow titles through the hoopla digital mobile app or the website. Once you select a title you can click on the Borrow button on the title details page. Once a title is borrowed, it is accessible by clicking on "My hoopla" on the website or in the app. You must remain logged in to view downloaded content.

Hoopla for desktops:

Hoopla supports the following browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

Hoopla for mobile devices:

The hoopla digital mobile app can be found in the Google Play Store on your Android device, the Amazon app store on your Kindle Fire tablet, and in the App Store on your iOS device. Search for "hoopla digital" to find and download the app. If the app is unavailable for your device, it will not show up in the store. For a list of supported browsers and mobile operating systems, please click on the "supported devices" tab in our help section.

Getting started with Hoopla on an Apple/iOS device:

Getting started with Hoopla on an Android device:

Need more help? Visit the Hoopla Help Center or call the Library (304-232-0244) and ask to talk to a reference assistant. We will help you walk through the process.

TRANSPARENT LANGUAGE

Getting started with Transparent Language:

To get started learning one of more than 100 languages online, create a Transparent Language account online or download the Transparent Language app (Android |  Apple/iOs) and create an account on your mobile device. 

Watch the video below to learn more about getting started or download a Getting Started .pdf file. 

Transparent Language Online: Getting Started from Transparent Language on Vimeo.

Need more help? Visit the Transparent Language Help Center or call the Library (304-232-0244) and ask to talk to a reference assistant. We will help you walk through the process.

Services and Locations